Delight at giffgaff vote of confidence

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SDLP group leader Martin Reilly has welcomed the announcement by mobile network company giffgaff of 16 new jobs and a three-year contract with Firstsource Solutions in the city.

Mr Reilly, who recently visited the firm’s newly revamped facilities on the Northland Road, said: “I am delighted at this announcement and giffgaff’s long-term commitment to Derry and its workforce at their site at Firstsource.

“These additional jobs are a welcome boost to our local economy, as this announcement secures the future of existing giffgaff jobs and will hopefully become a magnet for attracting further jobs to our city.

“The management made it clear to me that it was the skills and dedication of the existing workforce which have secured these additional jobs for the city.

“We will continue to work with this company to help grow the number of jobs provided at this important facility in Derry.”

Announcing the move, Adam Gould, VP head of UK operations at Firstsource, said: “We know that a good member experience is one of the most important ingredients in creating and maintaining a successful brand.

“The giffgaff model is innovative and is continuing to outclass other network giants.

“This contract also demonstrates our commitment to Northern Ireland and the Derry area in particular, which continues to play an important role in our wider global business strategy.

The Firstsource and giffgaff partnership has seen Firstsource develop an innovative community based solution for managing member contact.

Adele Shaw,head of member services at giffgaff said: “We are looking forward to continuing to work with them in the future to deliver the 
best member experience possible.”