Groups shown handier way around City of Derry Airport during tour

A range of support groups for people with special assistance needs when travelling welcomed a recent tour of City of Derry Airport to try to identify ways of making journeys that little bit handier in future.
By The Newsroom
Published 4th Aug 2016, 12:46 BST
Updated 4th Aug 2016, 13:50 BST

The tour was organised by the Consumer Council and facilitated by City of Derry Airport.

Attendees included representatives from Disability Action, IMTAC, Age Sector Platform, Guide Dogs, Action of Hearing Loss, North West Forum of People with Disabilities and Prosthetics Users Forum.

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Patricia Bray from Disability Action said: “We welcomed this tour of special assistance services available at the airport. Travelling with a disability or reduced mobility can be daunting but these services can help make the journey as hassle free as possible.”

Jenny Robinson, Transport Policy Officer at the Consumer Council said: “The Consumer Council works closely with all Northern Ireland Airports to ensure that the services meet passengers’ specific needs. We commend the airport for facilitating the visit as it not only allowed us to identify what works well but also gave passengers the opportunity to provide suggestions on what could make travelling through the airport more convenient for them.”

Siobhan McAnaney, Terminal Services and Security Manager at the airport said: “The visit provided an excellent opportunity for representatives from different groups to use the services and provide the airport with feedback on how we can further improve our offering to ensure we are exceeding the needs of all our customers.”